At Instant Seva, we aim to provide a convenient and transparent online service for flight and train ticket cancellation assistance. This Return & Refund Policy explains the conditions under which refunds may be available for our services and cancelled tickets.
1. Ticket Cancellation & Refund
Once a flight or train ticket cancellation request is submitted, the cancellation will be processed according to the applicable rules of the airline, railway authority, booking provider or service provider.
The refund amount, if applicable, may depend on:
- Type of ticket or fare
- Date and time of cancellation
- Ticket status
- Airline or railway cancellation rules
- Booking provider conditions
- Applicable cancellation charges
- Applicable service or convenience fees
A full refund is not guaranteed for every cancellation.
2. Instant Seva Service Fees
Where Instant Seva charges a service, processing or convenience fee for cancellation assistance, such fees may be non-refundable once the requested service has been successfully initiated or processed, except where otherwise required by applicable law or expressly stated at the time of purchase.
Any applicable service fee will be communicated before payment wherever reasonably possible.
3. Airline Ticket Refunds
Flight ticket refunds are subject to the fare rules and cancellation policies of the relevant airline or booking provider.
Refunds may be reduced by airline cancellation charges, fare restrictions, taxes, service charges or other applicable deductions.
The final refundable amount is determined according to the applicable booking terms.
4. Train Ticket Refunds
Train ticket cancellations and refunds are subject to the applicable railway rules and the conditions governing the relevant ticket.
Refund eligibility and cancellation charges may vary depending on ticket status, cancellation timing and other applicable railway conditions.
5. Refund Processing Time
After a cancellation has been successfully processed, the applicable refund may take time to reach the original payment method.
Processing time can depend on:
- Airline or railway processing
- Booking provider
- Payment gateway
- Bank or card issuer
- Payment method used
Instant Seva cannot guarantee a specific refund processing time when the delay is caused by a third-party service provider.
6. Failed Cancellation Requests
If a cancellation request cannot be processed because of incorrect information, an expired cancellation window, ticket restrictions, third-party system issues or other circumstances beyond our reasonable control, refund eligibility will be determined according to the applicable booking and service terms.
7. Duplicate Payments
If you believe that you have made a duplicate payment for the same service, please contact us with the relevant transaction details.
After verification, any eligible duplicate payment may be refunded through the applicable payment method, subject to verification and applicable conditions.
8. Incorrect Information
Customers are responsible for providing accurate booking, passenger and payment information.
Instant Seva will not be responsible for losses or cancellation failures resulting from incorrect or incomplete information supplied by the customer.
9. Non-Refundable Tickets
Some flight and train fares may be non-refundable or may have limited refund eligibility.
Where the underlying ticket is non-refundable, Instant Seva cannot provide a refund beyond any amount actually made available under the applicable airline, railway or booking-provider rules.
10. Refund Request
For questions regarding a refund, customers should contact Instant Seva using the contact details provided on instantseva.in.
Please provide relevant information such as:
- Customer name
- Booking reference/PNR
- Ticket details
- Cancellation request details
- Payment transaction information
This information may be required to verify the request.
11. Refund Method
Where a refund is approved, it will generally be processed through the original payment method or through the method permitted by the applicable service provider.
Cash refunds may not be available unless specifically permitted.