At Instant Seva, accessible through instantseva.in, we respect your privacy and are committed to protecting the personal information you provide while using our online flight and train ticket cancellation services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
When you use our services, we may collect information such as:
- Customer name
- Mobile number
- Email address
- Booking or ticket details
- Passenger information required for cancellation
- Flight or train booking information
- Payment or transaction details, where applicable
- Information you provide when contacting customer support
- Technical information such as browser type, device information and IP address
We only seek information that is reasonably necessary to provide or support our services.
2. How We Use Your Information
The information collected may be used to:
- Process flight and train ticket cancellation requests
- Verify booking and passenger information
- Provide cancellation-related assistance
- Communicate with you regarding your request
- Provide information about applicable cancellation and refund procedures
- Process payments or applicable service charges, where required
- Respond to customer enquiries and support requests
- Improve our website, services and user experience
- Prevent fraudulent, unauthorized or abusive activity
- Comply with applicable legal and regulatory requirements
3. Ticket & Booking Information
If you submit flight or train ticket information through Instant Seva, we may use the information necessary to process your cancellation request.
Cancellation and refund decisions may be subject to the policies of the relevant airline, railway authority, booking provider or other applicable service provider.
4. Payment Information
Where payments are required, payment transactions may be processed through authorized payment service providers.
Instant Seva does not intend to unnecessarily store sensitive payment information such as complete card numbers, CVV numbers or banking passwords on its servers.
Customers should always verify that they are using a secure payment page before submitting payment information.
5. Sharing of Information
We may share necessary information with trusted third parties when required to provide our services, including:
- Airlines or airline booking providers
- Railway or authorized railway booking systems
- Payment service providers
- Technology and hosting service providers
- Customer-support service providers
- Government or regulatory authorities when legally required
We do not intend to sell or rent customers’ personal information to third parties for their independent marketing purposes.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website usage and provide a better user experience.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.
However, no internet-based website or electronic transmission can be guaranteed to be completely secure. Therefore, users should avoid sharing unnecessary sensitive information through unsecured communication channels.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations and protect our legitimate interests.
When information is no longer required, we may securely delete or anonymize it where appropriate.
9. Third-Party Websites
Our website may contain links to third-party websites, payment gateways, airlines, railway services or other external platforms.
Instant Seva is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
10. Children’s Privacy
Our services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.
11. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of certain information.
To make a privacy-related request, please contact us using the contact details provided on our website.
12. Changes to This Privacy Policy
Instant Seva may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
Any updated version will be published on this page with a revised effective date. We encourage users to review this page periodically.
13. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Instant Seva through the contact information available on instantseva.in.