Welcome to Instant Seva, an online platform providing assistance for flight and train ticket cancellation. By accessing or using instantseva.in, you agree to comply with the following Terms & Conditions. Please read these terms carefully before using our services.
1. Acceptance of Terms
By accessing this website or submitting a ticket cancellation request, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
2. Our Services
Instant Seva provides online assistance related to flight and train ticket cancellation.
Our services may include:
- Flight ticket cancellation assistance
- Train ticket cancellation assistance
- Booking information verification
- Cancellation procedure guidance
- Refund-related information and assistance
- Customer support regarding cancellation requests
The availability of a particular service may depend on the booking type, ticket status, airline, railway authority, booking provider and applicable rules.
3. User Information
When submitting a cancellation request, you agree to provide accurate, complete and up-to-date information.
You may be required to provide information such as:
- Passenger name
- Mobile number
- Email address
- Booking reference or PNR
- Ticket details
- Journey details
- Other information reasonably required to process your request
You are responsible for ensuring that the information submitted by you is correct.
4. Ticket Cancellation
Cancellation of a flight or train ticket is subject to the applicable rules and conditions of the relevant airline, railway authority, booking provider or service provider.
Instant Seva does not guarantee that every ticket can be cancelled or that a particular refund amount will be available.
Cancellation charges, refund eligibility and other conditions may vary depending on:
- Ticket type
- Fare conditions
- Cancellation time
- Ticket status
- Airline or railway rules
- Booking provider policies
5. Refund Policy
Any refund resulting from a ticket cancellation is subject to the applicable airline, railway, booking provider and payment-service rules.
A full refund is not guaranteed.
The amount refunded may be reduced by applicable cancellation charges, service charges, convenience fees, taxes or other deductions permitted under the relevant booking terms.
Refund processing times may also vary depending on the payment method and the relevant service provider.
6. Service Charges
Where applicable, Instant Seva may charge a service or processing fee for providing cancellation assistance.
Any applicable charges should be reviewed before completing the relevant transaction or submitting a paid service request.
Applicable service charges may be separate from cancellation charges imposed by an airline, railway authority or booking provider.
7. Payment Terms
Where online payment is required, payments may be processed through third-party payment gateways.
Users agree to provide accurate payment information and authorize the applicable transaction.
Instant Seva is not responsible for delays or failures caused by a bank, payment gateway, card issuer or other third-party payment provider.
8. Cancellation Request Processing
Instant Seva will make reasonable efforts to process submitted cancellation requests promptly.
However, processing times may be affected by:
- Airline or railway systems
- Booking-provider systems
- Technical issues
- Payment gateway delays
- Incorrect information provided by the customer
- Requests submitted close to the departure time
- Third-party service availability
Submission of a cancellation request does not automatically guarantee successful cancellation.
9. User Responsibilities
Users agree to:
- Provide accurate booking and passenger information
- Use the website only for lawful purposes
- Provide information necessary to process their request
- Not submit fraudulent or misleading information
- Not attempt to interfere with website functionality
- Keep booking and personal information secure
- Review cancellation and refund conditions before proceeding
10. Third-Party Services
Instant Seva may interact with or direct users to third-party services, including airlines, railway systems, payment gateways and booking providers.
Such third parties may have their own terms, policies and procedures.
Instant Seva is not responsible for changes, failures, delays or decisions made independently by third-party service providers.
11. Website Availability
We aim to keep instantseva.in available and functional; however, we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical problems, server issues, network failures or circumstances beyond our reasonable control.
12. Limitation of Liability
To the extent permitted by applicable law, Instant Seva shall not be responsible for losses arising from:
- Airline or railway cancellations
- Schedule changes or delays
- Changes in ticket policies
- Rejection of cancellation requests by a third party
- Refund delays caused by third parties
- Incorrect information provided by users
- Payment gateway or banking failures
- Technical interruptions beyond our reasonable control
Our role is primarily to provide online cancellation assistance and related information.
13. Intellectual Property
All website content, including text, graphics, logos, designs, layouts and other materials available on instantseva.in, may be protected by applicable intellectual property laws.
Users may not copy, reproduce, modify, distribute or commercially exploit website content without prior authorization.